Notice & Takedown Policy

Last updated: 10 July 2026

DocReview (operated by Strontium Innovations) takes complaints about content seriously. This policy explains how anyone — including a doctor who is the subject of a review — can report content they believe is unlawful, defamatory, inaccurate, or in breach of our Community & Review Guidelines, and how we handle those reports.

1. Who can complain

Anyone may submit a complaint, including:

  • a doctor or practitioner who is the subject of a review;
  • a person mentioned in a review;
  • any member of the public who believes content breaks the law or our rules.

2. How to submit a complaint

You can submit a complaint by:

  • clicking the "Report" link shown on the review or profile; or
  • emailing info@docreview.lk; or
  • using the form on our Contact & Grievance page.

Please include:

  1. Your name and contact details (email and, if relevant, phone).
  2. Whether you are the subject of the content, or their authorised representative (and, if a representative, evidence of authority).
  3. A link to the specific review or profile (and, ideally, a screenshot).
  4. The exact words or part you are complaining about.
  5. Why you believe the content is unlawful, defamatory, false, or in breach of our Guidelines — and, where relevant, why it is not merely an honest opinion you disagree with.
  6. Any evidence supporting your complaint.
  7. A statement that the information in your complaint is true and accurate to the best of your knowledge.

Providing complete information helps us act faster.

3. What we do when we receive a complaint

Step 1 — Acknowledge. We aim to acknowledge your complaint within [2] business days.

Step 2 — Assess. We review the reported content against our Guidelines and applicable law. We may consider factors such as: whether the content is a statement of fact or an opinion; whether it appears to be a genuine first-hand experience; whether it discloses private information; and whether it appears defamatory or unlawful.

Step 3 — Act. Depending on our assessment, we may:

  • remove or hide the content;
  • edit the content (e.g. redact private information);
  • temporarily hide the content pending investigation;
  • contact the reviewer for their response or evidence;
  • leave the content in place if we reasonably conclude it does not breach our Guidelines or the law (for example, an honest opinion or an accurate account of the complainant's own conduct); or
  • take other proportionate action.

Step 4 — Respond. We aim to inform you of the outcome within [7–14] business days of receiving a complete complaint. Complex cases may take longer, and we will keep you updated.

4. Urgent and legal complaints

4.1 Clearly unlawful content. Where content appears clearly unlawful (e.g. contains private medical records, threats, or doxxing), we may remove it immediately pending review.

4.2 Court orders and Online Safety Act notices. If we receive a valid court order, or a valid notice or order under the Online Safety Act, No. 9 of 2024, or any other lawful order from a competent authority, we will comply as required by law and will remove or restrict the specified content promptly. Please send such orders to info@docreview.lk with a copy of the order and the specific URLs concerned.

4.3 Data-protection / privacy requests relating to your own personal data are handled under our Data Request & Erasure Policy.

5. Right of reply (for doctors)

If you are a doctor, you may prefer to respond publicly to a review rather than (or in addition to) seeking its removal — this is available once you have claimed and verified your profile. See our Doctor Right-of-Reply & Profile-Claim Policy. A public, professional reply is often the most effective response to a review you feel is unfair. (You do not need to claim your profile to submit a takedown complaint.)

6. Fair process and abuse

  • We aim to act reasonably and in good faith, balancing the rights of the person complaining, the reviewer, and the public interest in honest information.
  • We may decline to act on complaints that are vexatious, repetitive, or clearly without merit.
  • Do not submit false or bad-faith complaints. Misusing this process may result in loss of access to the Platform.

7. Counter-notice

If your content is removed and you believe this was a mistake, you may contact us at info@docreview.lk explaining why the content should be restored. We will reconsider in good faith.

8. Records

We keep records of complaints and the action taken, both to improve our process and to demonstrate that we act responsibly and in good faith on content concerns.

9. Contact

Content complaints: info@docreview.lk Legal notices & court orders: info@docreview.lk Strontium Innovations — DocReview, No 277/3, 2nd Lane, Campus Road, Raththanapitiya, Boralesgamuwa, Sri Lanka

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