Contact & Grievance

Last updated: 10 July 2026

We want DocReview to be fair and trustworthy. If you have a question, concern, or complaint, please contact us using the right channel below — it helps us respond faster.

Operated by: Strontium Innovations Address: No 277/3, 2nd Lane, Campus Road, Raththanapitiya, Boralesgamuwa, Sri Lanka Business Registration No.: J25903

Who to contact

| Your reason | Contact | |---|---| | General support & questions | info@docreview.lk | | Report a review or profile / takedown | info@docreview.lk or the "Report" link on the content | | Privacy, data access, or deletion requests | info@docreview.lk | | Doctor profile claims & right of reply | info@docreview.lk | | Legal notices, court orders & IP | info@docreview.lk |

(You may instead use the contact form on the Platform, which routes your message to the right team.)

How we handle grievances

  1. Acknowledge — we aim to acknowledge within [2] business days.
  2. Review — we look into your concern fairly and in good faith.
  3. Respond — we aim to give you an outcome within [7–14] business days; complex matters may take longer, and we'll keep you informed.

Data-protection complaints

If you have a privacy concern we cannot resolve, you may contact the Data Protection Authority of Sri Lanka at [https://www.dpa.gov.lk].

A note before legal action

Many concerns — including reviews you feel are unfair — can be resolved quickly through the channels above, including a public right of reply for doctors and our takedown process. We encourage you to contact us first so we can help.